DML Jeans - Delivery & Returns

We now use Royal Mail & Evri tracked services - download the Royal Mail & Evri App to get delivery updates, redirect or assign a safe place for your parcel.

Delivery & Returns

DELIVERY CHARGES

WE HAVE RECENTLY UPDATED OUT SHIPPING PRICES & TERMS

To track your orders please download the relevant delivery service app, you can track and update your delivery requirements directly through the app.

Evri Mail App - Download

FREE DELIVERY UK - Orders over £55.00 (RM Tracked 48 / Evri 48 Tracked - 3 to 5 working days)
STANDARD UK - Under £55 - EVRI Tracked 24hr - 1 to 2 days £4.99
STANDARD UK - Under £55 - Royal Mail Tracked 24hr - 1 to 2 days £5.99
EXPRESS UK - DPD Next day - Orders placed by 1pm Monday to Friday £8.99
CHANNEL ISLANDS Guernsey, Jersey (Royal Mail 5 to 7 days) £10.99
ISLE OF MAN (Royal Mail 5 to 7 days) £8.99
EUROPE - Delivery options coming soon.

Orders received before 1pm Monday - Friday will be dispatched the same day - please note that at peak seasons there could be small delays in dispatching orders.

Orders received after 1pm, and on bank holidays and weekends will be dispatched on the next working day (Warehouse opening hours - Monday - Friday)

Express delivery service delivers working days only Monday to Friday and orders must be placed by 1pm for same day dispatch, orders received after 1pm will be sent out the next working day.

**Please note that should an order be returned due to Incorrect address applied by customer, refusal of delivery, failure to arrange re-delivery or failure to collect from the nominated delivery service. The items will be refunded in full on receipt of the items minus postage and restock* charges.

*Re-stocking charge flat fee £2.00

Christmas 2026 Delivery & Cut Off.

Our last day for pre-Christmas orders is the 18th December 2026, orders places after this date will be dispatched up till the 21st December but pre-Christmas delivery is not guaranteed due to courier restrictions. Our warehouse will be closed after this until the 29th December where we will work to get any orders dispatched before closing for the new year from the 31st December 2026 to January 4th 2027.

Extended Returns - Christmas 2026.

We are pleased to be able to extend our refund policy on purchases for the Christmas period. From the 1st December to 31st December 2026 our extended returns will give you 30 days from date of purchase. This will allow for restrictions and delays to deliveries at the Christmas and New Year Period. Our standard returns policy will apply to orders placed from the 4th January 2027.

*Please note that orders placed after the 18th December may not be delivered before Christmas due to restrictions with courier services, orders placed after the 21st will not be fulfilled until the 29th December as our distribution staff will be away from the business for the Christmas celebrations - we thank you in advance for your patience.

Returns (UK)

We are happy to offer our customers a 14-day return policy providing that:

• Garments have not been worn or washed
• Garments are free from marks, stains, odour & pet/animal hair *
• Garments are returned with all original labels/packaging †

Please complete and enclose the returns form included within your parcel and send to-:

Web returns;

C/O DML Jeans

Elm Fulfilment Ltd

Wellington Mill

Whitelands Road

Aston-under-lyne

Lancashire

OL6 6UH

+44 161 864 6035

customerservice@dmljeans.co.uk

Returns are posted at customer’s expense. It is advised that item is sent via recorded mail as we cannot take responsibility for items lost in the mail. We aim to refund within 7 working days of the parcel being received. Please note that at peak times this could take a little longer, we are unable to offer exchanges at this time.

Please allow 48 hours for the refund to show in your bank or payment account.

* Please note, next day delivery is not available to -: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles or Isle of Wight. We will endeavour to deliver orders to the above addresses within 3 to 5 days although this service is not guaranteed.

* Items that are soiled, contaminated with pet/animal hair cannot be re-sold by us, the company reserves the right to refuse a refund if the item is not in a fit state to be re-sold and the goods will be shipped back to the customer at the customer’s cost.

† DML jeans reserve the right to refuse refunds for items that have been worn or purposefully damaged, in this event goods will be shipped back to customer at customer’s cost.

* You have a legal right to return your purchase for a refund if it is in a resalable condition with original packaging and tags. under the consumer contracts regulations. you have 14 days from receiving the goods to notify us that you wish to return an item/s, And then another 14 days to send the item back for a full refund.

RETURNS FROM OUTSIDE OF THE UK

Shipments to Europe / Worldwide
Export update: Your EU & Worldwide delivery & returns may be affected.
IMPORTANT NOTE: Orders are always shipped from the England, UK.
Read below what this means for you.

How do I pay the VAT?

The prices on the UK based website are all including VAT, however, when selecting a delivery and billing address from outside of the UK, the VAT will be deducted from your final amount to pay online allowing for costs charged by customs. All prices at checkout are deducted by the current UK tax rate. Therefore, you don’t pay taxes twice when customs issue their charges to you, as we have already deducted at point of payment.

How do I pay for import duties and custom fees?

You will receive an email from the couriers once your order has been collected from our warehouse. This will contain a link for you to make payment of the customs fees that have been determined by your government.

Please check with your Revenue department regarding these charges.

If you refuse delivery due to charges or charges are not settled with customs in time and goods are returned to us, we reserve the right to pass on any associated costs back to you which will be deducted out of any refunds that are due.

Can I return my articles for free?

Cost of return is outlined in our return policy, as normal, if the item is faulty or you have been incorrectly delivered a product, we will cover the cost of return through your refund. Otherwise, the cost of return postage would be your own liability.

RETURNS

How do I return my purchase?

We recommend using a tracked carrier service which provides insurance for the value of the items you return or provides you with proof of shipment at minimum

Make sure the items you want to return are properly packaged and all labels are intact. We do not accept returns on any worn items.

Put the item(s) you wish to return in the box/bag
Fill in the returns sheet that is included in your parcel
You will be provided with commercial invoices for overseas returns goods once you have emailed into sales@dmljeans.co.uk
For overseas returns you must print FOUR commercial invoices, attach THREE to your return and take ONE to your carrier.
Bring your package to a drop-off point from your chosen carrier. Please make sure you keep the shipping receipt as proof of return

Please return your parcel and to-: